Frequently Asked Questions
Everything you need to know about Bernstein's premium home essentials.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-10 business days depending on the size of the item and your location.
Do you offer a warranty on Bernstein products?
Yes, all Bernstein furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home accessories?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are the materials used in your products sustainably sourced?
Sustainability is a core value at Bernstein. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes across our entire home collection.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.